Greek Nation :: FAQ


Q: Why can't I find items for my organization on your website?
A: Greek Nation adds new products to our selection periodically. There are times when a product is not available for an organization and this is usually due to a manufacturing limitation. Other factors such as number of Greek letters or color schemes may also contribute to a product being unavailable. If we can obtain it, we will post it.

Q: I want an item that does not appear on your website, can you still order it for me?
A: While Greek Nation offers a large selection of merchandise, we realize that we cannot stock every item available. If there is an item that you would like us to special order, please contact us by using our contact form.

Q: I have a garment that I received as a gift, can I get it customized at Greek Nation even if I don't know if it was purchased there?
A: Greek Nation can customize and personalize practically every item. First, visit the customization section under the type of product that you would like to customize. Complete the product customization and add it to your shopping cart. When checking out, include in the special instructions that we should be expecting your item mailed to us. Finally, please print a copy of your shopping cart invoice along with your item to be customized to:

Greek Nation
Attn: Order Processing Dept.
7722 Gross Point Rd.
Skokie, IL 60077

Q: I need my order in a few days, do you offer express shipping?
A: Most items that require customization may not be ready for immediate shipment. However, we do offer a large selection of in-stock items that can be express shipped. Please refer to our shipping section for further details.

Q: Can I get a discount for ordering several of the same items?
A: Yes, many of our items are available for large quantity discounts. Contact us for more details. You can also refer to our convention link on the main menu for details.

Q: I want additional customization than what is offered. How do I do this?
A: We can usually meet most customization and personalization requests. First order the item(s) you want to customize and then contact us with the additional customization requests. You can do this by filling out the special instructions when checking out.

Q: If I place an order today, when will I get my order?
A: If every item in the order is in-stock, we will ship the order immediately after processing. If we are waiting for a customized item, the order will be shipped just as soon as the entire order is ready. For more details about our shipping policies, please browse our shipping section.

Q: We have an big event coming up. Can Greek Nation cater this event?
A: Although Greek Nation caters many events across the United States every year, we cannot attend every event due to schedule conflicts and prior engagements. You can inquire about our availability using our contact form.

Q: Our chapter is interested in ordering from Greek Nation, can you send us a catalogue?
A: In order to remain current and serve our customers better, Greek Nation constantly updates and modifies our inventory on our website. Although, we do not publish a hardcopy catalogue, we display the items we stock regularly on our "on-line catalogue".

Q: I want to visit your store. Do you have a physical store front?
A: Greek Nation operates out of two locations but we do not have a physical storefront for customer visits. We cater primarily to internet and convention sales.

Q: I had a question about one of your items, is there a phone number I can call?
A: Most questions can be answered through an emailed response. You can utilize our contact form to submit your question and we will do our best to answer every question promptly. If the answer is complex or is urgent, contact us via telephone.

847.441.6625

Q: What shipping service will be used to send my order?
A: Greek Nation utilizes United States Postal Service as our primary carrier. At times, speedier service may be available through a different shipping company. Please visit our shipping section for more details.